Oferta pracy German Speaking Brand Ambassador (eCommerce) (Callcenteragent/in) brak miejscowości David Kennedy Recruitment - Oferty pracy

Nazwa stanowiska:
German Speaking Brand Ambassador (eCommerce) (Callcenteragent/in)

Opis stanowiska pracy:
Stellenangebotsbeschreibung:
DKR are delighted to be working with a leading BPO group for their Poznan site in Poland. My client provide expert Customer and IT Support solutions on behalf of major household brands within industries such as Automotive, Software, Video Gaming & Entertainment.

Summary of Role: To provide first line Brand Ambassador/Customer Support to a B2C market dealing with Technical, Sales and general customer support queries by Chat, E-mail, Social Media and Phone.

Summary of responsibilities:

To provide first line technical customer support via Instant Messenger Chat, E-mail and Phone
Maintain a quality business relationship with all customers
Duties and Responsibilities:

Provide a premium brand experience and service to all customers
Assist customers with purchasing products, order enquiries & after sales enquiries via phone, chat & email
To log all Chats, E-mails and Phone calls into the ticket logging system
Participate in product promotion campaigns
Criteria:

Experience in a Customer Service related role (Retail or/and Shared Services background preferred)
Excellent customer service skills
Good knowledge of Microsoft and Mac OS based operating systems
Competent with Microsoft Office Suite
Excellent communication skills in English and German (both written and oral)
SAP/ERP knowledge would be an advantage but not essential


Ilość wakatów: 10

Kontkat:
Gewünschte Bewerbungsarten: über die JOBBÖRSEInternetadresse: https://davidkennedyrecruitment.com/job/brand-ambassador-german/Geforderte Anlagen: CV in English pleaseStellenangebot-Details in der Jobbörse der BA aufrufen: 10000-1173410944-S

Pracownicy nazwa: David Kennedy Recruitment

employer_website: http://www.davidkennedyrecruitment.com

Źródło: DE001